Shipping Policy

Last Revised: July 25, 2025

Thank you for shopping with us! We understand how exciting it is to wait for your order, so we’ve outlined our shipping process below to help you know what to expect from checkout to delivery.

1. Order Processing

Once your purchase is confirmed, our fulfillment team immediately begins preparing your order. Processing, quality inspection, packaging, and dispatch generally require approximately 3 business days.

Please note that purchases submitted during weekends or public holidays will typically begin processing on the next business day.

2. Delivery Time & Shipping Fee

After shipment, most orders arrive within 10–20 business days, depending on the destination and local carrier operations.

We currently provide worldwide shipping with a flat shipping charge of $5.99 USD per order.

3. Possible Shipping Delays

Occasionally, unexpected circumstances such as customs clearance procedures, transportation disruptions, or courier-related issues may affect delivery times. While these situations are beyond our control, we truly appreciate your understanding and patience.

4. Tracking Information

As soon as your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You may track your shipment here:
www.17track.net

Please allow a few days for tracking updates to appear in the system after dispatch.

5. Why Your Order May Arrive Separately

If your order contains multiple products, items may occasionally be shipped in separate parcels from different warehouse locations to speed up delivery.

If this occurs, each shipment will have its own confirmation email and tracking number.

6. Requesting Changes to an Order

Because orders are processed quickly, any modifications must be requested as soon as possible — preferably within 12 hours of placing your order.

This includes:

Shipping address updates
Phone number corrections
Changes to size, color, quantity, or item selection

To request an adjustment, please contact our support team and provide:

Your Order Number (example: 071SHOP-123331)
The email address used for the purchase
A detailed explanation of the requested change

Although we cannot promise changes once fulfillment has started, we will always make every reasonable effort to assist you.

7. Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave a notice and hold the package at your local post office or delivery center.

We recommend first contacting the local courier using your tracking number for additional details. If you still require assistance, feel free to contact our support team.

Please note that we are not responsible for parcels returned due to incorrect shipping information or failure to collect the package.

8. If Your Shipment Is Taking Longer Than Expected

If your package appears delayed, please follow these steps:

Step 1: Review Tracking Updates

Check the latest tracking activity. If the tracking has updated within the past 7 days, your shipment is generally still moving normally through transit.

Step 2: Contact Us If Necessary

If there have been no tracking updates for more than 7 consecutive days, please reach out to our support team with:

Your Order Number (example: 071SHOP-1128)
Your order email address

We will investigate the shipment status directly with the carrier.

9. Lost or Stolen Packages

We understand how concerning missing packages can be. If you report a delivery issue, we will work with the shipping carrier to investigate the shipment status.

Packages Lost During Transit

If the carrier confirms that a package has been officially lost while in transit, we will provide a replacement order at no additional cost.

Packages Marked as Delivered

Our policy does not cover packages reported as lost or stolen after the tracking status confirms successful delivery to the provided address.

If your tracking shows “Delivered” but the package cannot be located, we recommend checking:

Around your property
With neighbors or household members
With apartment management or reception staff

10. Shipping Destinations & Fulfillment Locations

Delivery Coverage

We proudly ship internationally. In the rare event that delivery to your country is unavailable, we will notify you promptly.

Fulfillment Centers

Our primary fulfillment operations are located in the United States, Canada, Australia, and the European Union. To improve delivery efficiency and maintain competitive pricing, certain orders may also be shipped directly from our manufacturing partners.

11. Disclaimer & Customer Responsibilities

By placing an order with us, you acknowledge and accept the following terms:

Estimated Delivery Times

All shipping and delivery estimates are provided for reference only and are not guaranteed. Delays caused by customs authorities, shipping carriers, weather conditions, or other external factors are outside our responsibility.

Customs Duties & Import Fees

Customers are solely responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges associated with international shipments.

Accurate Shipping Information

Customers must ensure that all shipping details are complete and accurate at checkout. We are not liable for lost, delayed, or returned packages resulting from incorrect address information.

Responsibility After Delivery

Once a shipment is marked as successfully delivered by the carrier, responsibility for the package transfers to the customer. We are not liable for packages lost, stolen, or misplaced after confirmed delivery.